Frequently Asked Questions
1. WHAT DO PHYSIOTHERAPISTS DO?
Physiotherapists treat and manage problems via hands-on techniques such as mobilisation/manipulation, massage and stretches. We may also use specific exercises, acupuncture and electrotherapy as an adjunct to treatment.
2. WHY SHOULD I SEE A PHYSIOTHERAPIST RATHER THAN ANOTHER PRACTITIONER?
Physiotherapists are experts in musculo-skeletal injuries, injuries of the muscles, ligaments, joints, nerves and tendons and returning people to their lives. We are primary carers with a 4 year university degree and continue with compulsory professional development when graduated. We treat using the latest scientifically proven methods.
3. WHY CHOOSE TAMBORINE MT PHYSIOTHERAPY?
Experience. We have the most experienced physiotherapists on the mountain with many years of practice in the local community ( see our profiles )
Excellent long term relationships with local doctors, orthopaedic specialists, health professionals and gyms.
Evidence based practice. Ongoing professional development ensures we continue to keep abreast of the latest scientifically backed treatments, techniques and management.
Convenience. We are located in the heart of the North Tamborine Medical Precinct, adjacent to doctors, pharmacy, optometrists and pathology with parking at the front door.
Service. Our aim is to provide the type of service we would like for ourselves so you can be sure of friendly, professional, one-on-one, 30 – 45min sessions. We will provide hands-on treatments and also provide home exercise programs that will complement your treatment and ensure the maximum outcome.
4. DO I NEED A DOCTOR’S REFERRAL?
No. Physiotherapists are considered primary care practitioners which means we are qualified to consult patients without a referral. However, due to the nature of the health care system, those on workcover, DVA, insurance or the medicare CDM program do require a doctor’s referral.
5. HOW SOON POST INJURY SHOULD I SEE A PHYSIO?
Physiotherapy can begin immediately post injury. Simple exercises and ice can be started and your physio will advise on the best course of action to get through the initial phase of injury.
6. DO YOU TREAT IN THE FIRST SESSION OR IS IT JUST AN ASSESSMENT?
Yes! We assess and treat in the first session.
7. DO YOU DO AFTER HOURS APPOINTMENTS?
Yes. We open each day at 8:30am and take our last appointment at 5:30pm and also work Saturday mornings by appointment to allow for those who require treatment outside normal office hours.
8. SHOULD I BRING ALONG MY X-RAYS ETC?
Yes! X-rays, ultrasounds, CT scans and MRI results, along with our clinical findings help us form an accurate diagnosis of your condition. This will aid in your treatment plan and prognosis.
9. HOW MANY TREATMENTS WILL I NEED?
It depends on the exact nature of your injury. Following initial assessment, your physio will be able to advise how long the injury is likely to take to heal and how many treatments you may need. It will also depend on your lifestyle and the goals of rehabilitation.
10. DO YOU DO HOME VISITS?
Yes. These are charged at an hourly rate, timed from departing until returning to the clinic, with a minimal call-out fee. Contact the practice for our current rate.
11. CAN YOU WRITE MEDICAL CERTIFICATES FOR TIME OFF WORK?
Yes. As primary care providers, physiotherapists are legally qualified to write medical certificates for time off work or school.
12. CAN YOU SEND ME FOR X-RAY OR MRI?
Yes and yes. All spinal x-rays are free. Peripheral ( limb ) x-rays are at the radiologist’s discretion and may incur a fee which is rebatable through medicare at 85% of the scheduled fee. MRI referral by a physiotherapist will incur the same fee as per a GP referral.
13. DO YOU HAVE A PENSIONER DISCOUNT?
Yes! We understand that not everyone can afford the full fee, so those on a government Pension Card or the means tested Health Care Card are eligible for reduced fees at our practice.
14. DO YOU BULK BILL?
Yes! As an adjunct to our policy on financial hardship, Steve bulk bills those patients who are pensioners and have a CDM (medicare) referral from their doctor.